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FAQ

What kind of USB power supply I can use?

All kinds of USB sockets EXCEPT Mac/Apple computer’s internal USB sockets. Therefore, you can use your smartphone chargers, your PC computer USB sockets, or all kinds of USB Socket plugs in the market (But we recommend using socket output 2A or up):

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Is my USB power supply is 5V?

Don’t worry. All USB power is 5V. “V” is volts/voltage, and 5V is universal standard for all USB power.

If my USB power supply is less than 2A or more than 2A, is it workable? Will it damage the products?

NO, it won’t damage the products and YES, it is perfectly workable.  

“A” is amps/ampere, so called electric current. We recommend using USB output 2A or up, and up to no maximum limit ☺. The higher the “A”, the more power it supplied, and the more LED products you can light up with. Don’t worry about using too high “A”, we have over-current protection circuitry.

Normally, when you are using 2A output power, it can light up about 150 LEDs to their maximum brightness. More than this LED quantity, the LEDs are still lighted up, but may be a little bit dimmer.  Of course, most people cannot notice the different by their own eyes.

And if you use too low A, let’s say 0.5A or 1A, then the number of LEDs can be light up will be less, or dimmer. Same case, you may not notice it unless you connected many products together.

I'm looking for an item. Can you let me know if it's available?

Yes, we do have email alert function to let you know when we're back in stock. When you see your interest items are out of stock, please kindly to leave your email address at the product page and click "Notify me when available".

When will my online order be delivered?

Receive free Standard Shipping on orders over HKD 400.

Hong Kong Post (Registered Mail)

Delivery: Oversea 7 – 14 Business Days.

Delivery: Hong Kong 3 – 5 Business Days.

Pick Up in-store (Hong Kong Only)

We will confirm with you the date for the pick up by phone or email once you ordered at our online store. Usually takes 2 days.

At this moment, Bricks Highlight have 2 locations where you can choose for your pick up:

Bricks CaNal - Tsuen Wan: Shop A25, G/F, Tsuen Fung Center, 138 - 168 Sai Lau Kok Road, Tsuen Wan, N.T., Hong Kong.

Bricks CaNal - Central: Shop D, G/F, 1 Wing Kut Street, Central, HK.

S.F. Express (Hong Kong Only)

Delivery: 2-4 Days
Caution - If shipments deliver to Hong Kong's Non-Industrial / Commercial Locations or Hong Kong's Remote Areas, will be subject to extra HKD30 additional service charge (it is the charge collected by SF Express, not us). this extra charge will paid by receivers when received the parcel. Shipments collected deliver to the above special locations require an additional business day.

Where can I check my shipping status?

Registered Mail - Hong Kong Post
You can visit your local post office website to track and trace.

Want to be our re-seller?

Welcome to email us 
info@brickshighlight.com

What if I have a project need technical support?

Welcome to email us:
info@brickshighlight.com


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